How can people be so indifferent to their campaign?
The boss from outside work has gathered people who have never touched the topic of CRM systems (including me), and is trying to push the old style of work related to personal emails and document flow with manual recording into Excel files into the CRM system, trying to make it all work automatically. As a result, not only does the old work scheme only add to the problem of raking in requests and a complete lack of understanding by staff of CRM systems in principle, but all this is also trying to be organized on the boss’s personal email and employees’ personal work emails. Also, no one even tries to read at least a little about CRM systems and how they should work in automatic mode, and when you try to explain to your boss why would you even do this on personal mail, when you do it on behalf of an individual entrepreneur and when you have a whole mail domain for your campaign, then denial begins, refusal to understand how such systems work, silence followed by forgetting of the dialogue and other things.
Now it becomes clear to me why this boss spent so long looking for people to organize the process and why it took him so much time just to gather people. It is almost impossible to explain anything to him and it would be better for me to refuse to work with him, citing a lack of competence in resolving these issues.
I’m not any kind of head of an IT department, I had no experience in setting up infrastructure from scratch, or creating corporate emails for campaigns... But God, please don’t give a damn about what you want to do and at least read the instructions!! ! Or if you hire a person to figure something out for you, then please do not deny or contradict the person you hired. This is not a shitty person, it is you who deny the banal reading of the instructions in understanding something new to you personally! If you have working experience in working with personal emails and Excel, then if you refuse to study new solutions, please stay on the road you have trodden, please do not poke your nose anywhere without realizing that you yourself need to figure this out in order to properly manage processes in your own campaign!